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New Contributor
Posts: 2
Registered: ‎01-19-2012
My Device: Torch 9800
My Carrier: Rogers

BDM 6.1 Corrupts Service Books

I have a peculiar issue that needs help. On my Torch I have a BES email account and 2 BIS accounts. The BES account and one of the BIS IMAP configured accounts have the same Domain Name and Server configuration. Once I updated from BDM 6.0 to 6.1 everytime I connect my Blackberry to my computer it corrupts my service books and the phone thinks that the 2 accoutns are the same. I have to delete all my Service Books and resend them from both my BES Server and from the BIS Site which means weekly so that I can backup my phone or copy pictures and videos from it or even sync my music.

 

This is definately caused by having 2 email accounts from the same email domain but from different systems.

Regular Contributor
Posts: 84
Registered: ‎01-19-2012
My Device: Torch 9800

Re: BDM 6.1 Corrupts Service Books

You can try reconfiguring the email accounts from the BIS Site. Delete the accounts and try a re-provision which could solve your issue.

Try it and lets see.

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New Contributor
Posts: 2
Registered: ‎01-19-2012
My Device: Torch 9800
My Carrier: Rogers

Re: BDM 6.1 Corrupts Service Books

I have followed these steps already when the issue first appeared. For some reason my services provider (Rogers) seemed to believe that it is related to using BDM Version 6. There is also a warning during installation of BDM Version 6 that you should not use this if you are on a BES server. I only started experiencing this problem after upgrading from BDM 6.0 to 6.1.

Regular Contributor
Posts: 84
Registered: ‎01-19-2012
My Device: Torch 9800

Re: BDM 6.1 Corrupts Service Books

usually there is an option to choose for BIS or BES. I'm on a BES and uses BDM 6.1 for BIS use with no issues. Strange...

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.