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New Contributor
Posts: 4
Registered: ‎02-08-2011
My Device: Torch 9800
My Carrier: TMN

BIS Brasil

Hello

 

I live in Brasil

 

I have one BB Torch 9800 that i buy in Portugal.

 

It works (only phone and sms) with my SIM from VIVO on Brasil now.

 

When i tried to buy the BIS at Vivo (provider) to use in Brasil, i receive the information that the PIN only works in Portugal. I can buy the service but the BIS will not work. It need to unlock in Portugal

 

It is true ?

 

I only know about locks that SIMS can be locked to an provider/operator.

 

Services locked by countries is new for me.

 

Best regards

Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BIS Brasil

It sounds like it is locked to the branded service provider in Portgual.

 

You need to purchase an unlock code, and I will recommend this service, they are reputable and honest.

http://www.blackberryforums.com/unlock.php

 

Good luck.

 

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New Contributor
Posts: 4
Registered: ‎02-08-2011
My Device: Torch 9800
My Carrier: TMN

Re: BIS Brasil

As i say in the begining

 

The blackberry in Portugal works with Portuguese SIM (all the 3 providers) and Brazilian SIM from VIVO.

 

I tried and it works

 

Without the BIS service all the programs inside Torch 9800 do not work.

 

Can anyone help me

 

Best regards

Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BIS Brasil

 


AlexandreMeloSantos wrote:

 

Can anyone help me

 


What's your question?

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎02-08-2011
My Device: Torch 9800
My Carrier: TMN

Re: BIS Brasil

As i say in the begining

 

The blackberry in Portugal works with Portuguese SIM (all the 3 providers) and Brazilian SIM from VIVO.

 

I tried and it works

 

Without the BIS service all the programs inside Torch 9800 do not work.

 

Can anyone help me

 

Best regards

Posts: 94,494
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BIS Brasil

 


AlexandreMeloSantos wrote:

 

Without the BIS service all the programs inside Torch 9800 do not work.


 

Ok, perhaps I misunderstood your initial question, or the language barrier made it difficult to understand.

 

This is working as designed... if you have NO BIS service, certain programs and applications (email, internet browser, Facebook, Twitter, BBMaps, BBMessenger, and others) will not work.

 

That is correct.

 

Without BIS service, you can still use the Hotspot browser for suring the internet and some other third party applications like Pandora radio will work.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎02-08-2011
My Device: Torch 9800
My Carrier: TMN

Re: BIS Brasil

Sorry my English

The BB works great with phone, SMS and Internet (HIFI). Is not SIM locked. But the information that i have at VIVO (Brasil) is that BIS not work in BB buyed in Portugal. Is true ?