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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎12-21-2011
My Device: Bold 9900
My Carrier: Bell

BIS activation

[ Edited ]

Every few weeks I have to log back into the Bell BIS web site and reactivate my two email addresses.  I've made no changes (like passwords).  The BIS servce just seems to lose its marbles every few weeks and stops emails from coming to my 9900.


The biggest pain is that once re-activated, I get a ton of old emails resent to the 9900.



Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BIS activation

Hello edpallo



If you are constantly facing issues with your email then please try those steps in a sequence :


1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Delete and  Resend your Service Book

  • KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830  : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


Please try it and see if that resolves your issues.


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