07-09-2009 12:56 PM
I have BIS service and i use 3 email accounts
1 = Yahoo - Works Fine
1 = Google - Works Fine
1 = IMAP - Does not up date the BB when you open or del msg in the IMAP server.
Anyone else have this problem?
07-09-2009 01:12 PM
Hi and Welcome to the Forums!
How long did you wait? I've had some cases where the update (from server to BB via BIS) takes many hours...other cases where it happens in minutes...I always count on it to be variable.
07-09-2009 01:49 PM
if i reconcile the account it still dont update....
Reconcile Now only forces BIS to attempt a reconciliation to what it can "see" on the server...it has no control over what the email server (or service) is publishing for BIS to be able to see, which may or may not be the same thing you can see in your other email client(s). I was running some BIS tests last week (for another purpose) and indeed discovered that only after waiting overnight did some reconciliations occur...I had thought that they would never reconcile, but I just had to be more patient.
07-10-2009 01:00 PM
The reconciliation process from the BlackBerry smartphone to the mail server should work most times, and quite quick I have seen, but reconciliation the other way, though is capable of working all depends on wether the mail server allows it.
Check out the following KB, the additional information section should help a little more:
07-10-2009 02:32 PM
this is great info!!! I am on the phone with ATT right now to see if we can get it resolved... the last two times i called the ATT rep had no clue, the lady on the line now has an idea and knows what i am talking about...