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New Contributor
Posts: 3
Registered: ‎07-09-2013
My Device: 8900
My Carrier: Mobistar

BIS and BES issues

Hi, Since yesterday we cannot use srp.us.blackberry.com (our BES Server) nor be.srp.blackberry.com (our BIS server). We use port 3101. Is this a known issue and are you working on it ?

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BIS and BES issues

Hey NikiM,

Welcome to the BlackBerry® Support Community Forums.

 

Please review the following article that covers Firewall and connection requirements for the BlackBerry Enterprise Server, BlackBerry Device Service, and Universal Device Service

http://btsc.webapps.blackberry.com/btsc/KB03735

 

Let me know if you have any questions.

Thanks.

-HB

 

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New Contributor
Posts: 2
Registered: ‎07-11-2013
My Device: Don't use Blackberry
My Carrier: 3

Re: BIS and BES issues

[ Edited ]

Hello,

if it's like my problem it's not firewall or similar.

 

They forgot to update their SSL certificate on BIS notify servers:

https://notify9.bis7.eu.blackberry.com/

 

I'm going crazy since this morning 'cause lots of servers don't work due to this HUGE blackberry error.

 

For example, all the MDaemon altn servers using BIS are not working since this morning.

 

I'm trying to contact Blackberry but it's impossibile... I can't understand if they are solving this or not....

New Contributor
Posts: 2
Registered: ‎07-11-2013
My Device: Don't use Blackberry
My Carrier: 3

Re: BIS and BES issues

Is it possible to be updated by Blackberry Technicians?
Certificates are still expired and MANY mailservers can't update their devices due to this error.