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New Contributor
Posts: 2
Registered: ‎05-14-2011
My Device: 9630
My Carrier: T-Mobile
Accepted Solution

BIS not connecting, help!

Hi,

So I have a Verizon BB Tour 9630, and it's currently unlocked and being used on T-Mobile USA. Last night, I upgraded from OS 4.7 to OS 5. Before I upgraded, everything was working fine, including the BIS and my internet. Once I upgraded, my browser icon disappeared, but I can still use my WAP browser to get online. I can send/receive emails, and use BB app world, but the Facebook app won't work. I need to know how to get my BIS back! 

Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BIS not connecting, help!

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 

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New Contributor
Posts: 2
Registered: ‎05-14-2011
My Device: 9630
My Carrier: T-Mobile

Re: BIS not connecting, help!

I tried that and it didn't work, anything else I could try!?

Highlighted
Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BIS not connecting, help!

Many 9630 have had to use the process described in the link below to get the browser working on Tmobile.

You should try it.

http://www.blackberryforums.com/general-9500-series-discussion-storm/180267-unlocked-storm-t-t-mobil...

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code