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New Contributor
Posts: 2
Registered: ‎12-28-2010
My Device: 8520
My Carrier: DiGi Telecommunications Sdn Bhd
Accepted Solution

BIS service indicator problem

My Carrier : DiGi Telecommunications Sdn Bhd

Model info : Blackberry 8520 curve

                      OS v5.0.0.1036

                      Platform 5.2.0.104

Application Free Memory : 81.9MB

 

Problem: Having a BIS service would not show up from "edge" to "EDGE" everytime when switch on the

                  mobile. Just upgraded from OS v5.0.0.681 a few day ago & found out this problem. The

                  indicator will show up after a battery pull or from a manage connections setting to switch off

                  & on again.

Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BIS service indicator problem

Hi and Welcome to the Forums!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 


Hopefully that will get things going again for you! If not, then you should contact your carrier for formal support.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎12-28-2010
My Device: 8520
My Carrier: DiGi Telecommunications Sdn Bhd

Re: BIS service indicator problem

Thanks, my blackberry is back to normal after the solutions 1 & 2.

Contributor
Posts: 10
Registered: ‎02-05-2013
My Device: blackberry torch 9800
My Carrier: vodafone IN

Re: BIS service indicator problem

Hii , I'm a Vodafone IN user. When I send a message (ACT BIS399) to 144 or 111 I get a message that type the right code and send it to 111. Could you help me?
Highlighted
Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BIS service indicator problem


tanzdevil wrote:
Hii , I'm a Vodafone IN user. When I send a message (ACT BIS399) to 144 or 111 I get a message that type the right code and send it to 111. Could you help me?

Hi and Welcome to the Community!

 

From what you describe, you are trying to send some codes to do something between your device and your mobile providers network. As such, it is they (your mobile provider) who must help you with this...they know their codes, we do not.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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