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09-25-2008 05:55 AM
Mobilink, service provider, has updated their BIS to 2.5 in July. But they are unable to provide HTML email view with images on Blackberry sets running on ver. 4.5.
Mobilink says that it is only available to BES users at the moment. BIS users will get it late on.
Please explain, is it a Mobilink issue or RIM? as all around the world BIS users are getiing it.
09-25-2008 06:29 AM
09-25-2008 06:40 AM
Yes, I did everything. Even went to the IT department of Mobilink (service provider). It took them 2 hours to configure it, but no use.
At the ent they said that it's available on BES only at the moment.
Mobilink also claims that RIM has acknowledged the issue and is working on it. Don't know how far they are true.
Anyone from RIM here knows the exact situation ?? Is it RIM's fault or Mobilink's ?
09-25-2008 08:33 AM
09-25-2008 01:11 PM
i dont beleive this. RIM wont leave out Mobilink, infact they cant. The upgrade was done on BIS servers across the board not for some service providers. You probably wanna try another device or may be re-install oS On device?
09-25-2008 03:37 PM
BBsingh, I mentioned that I spent 2 hours with the IT department of Mobilink ans even they were unable to solve the issue. If a service provider can't solve it, how come I can do it nyself. Moreover Mobilink IT department confirms that it's working on BES but not on BIS and also said tht it's a RIM issue and RIM acknowledge it.
Anyways, for my own satisfaction, I upgrade my OS then down graded it. Even tried on 25 different devices of my friends and family but all in vain.
As of now I have two device with me, one is on BES and the other on BIS. The BES is working fine and getting html emails with images but the BIS one is showing them in just plain lines as before.
09-25-2008 03:39 PM
and did every single step in the presence of Mobilink IT rep but still no success.
09-27-2008 02:04 PM