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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎01-10-2013
My Device: Curve 9300
My Carrier: Autopage

BIS

My son have a 9300 the BIS is loaded but the bbm and internet don't want to work, please help.

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Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: BIS

What do you mean by BIS is loaded?

To make BBM and Internet browsing work you need to have BlackBerry data plan from your mobile service provider. This data plan is different from your internet data plan. However, you can use Internet browsing and some other apps using Wi-Fi network. But BBM and email integration won;t work without BlackBerry data plan.

tanzim                                                                                  
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New Contributor
Posts: 2
Registered: ‎01-10-2013
My Device: Curve 9300
My Carrier: Autopage

Re: BIS

The BIs is the data plan in South Africa. And is loaded.

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: BIS

Check the below KB article to now how to use BBM -

 

  • KB12559 How to Install and Set up BlackBerry® Messenger for BlackBerry Smartphones

If the above is performed but still BBM is not working then contact your mobile service provider.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit