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New Contributor
Posts: 4
Registered: ‎12-30-2012
My Device: 9360 curve
My Carrier: CLARO
Accepted Solution

BLACKBERRY 9360 , 2G stopworking , only 3G can work

i was searching something on os engenier screem after that my 2G stopworking on my blackberry 9360 , i dont remener what change i made on it but i tried everything to make it work again ...

 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BLACKBERRY 9360 , 2G stopworking , only 3G can work

I don't know what you've tried.  Can you do a battery pull?

Also do you have similar options like this to choose your connection?

http://cdn.crackberry.com/files/kevin/edge-is-better.png

If not, i recommend you call the carrier to see if this can be reset to your preference.

 

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New Contributor
Posts: 4
Registered: ‎12-30-2012
My Device: 9360 curve
My Carrier: CLARO

Re: BLACKBERRY 9360 , 2G stopworking , only 3G can work

yes i did a battery pull , i didnt work , and my option are similar to that pic ! , 

 

i just made something on engineering screen that make my blackberry unable to get 3G or 2G 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BLACKBERRY 9360 , 2G stopworking , only 3G can work

Right. Without knowing how you got to that screen, I think calling the carrier (from another phone) or taking the device to the store is a good idea.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 4
Registered: ‎12-30-2012
My Device: 9360 curve
My Carrier: CLARO

Re: BLACKBERRY 9360 , 2G stopworking , only 3G can work

yes thats going to be my solution thnks a lot !

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BLACKBERRY 9360 , 2G stopworking , only 3G can work

Let us know so I can make a note in case this happens to someone else!

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________