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New Contributor
Posts: 6
Registered: ‎03-03-2014
My Device: 9860
My Carrier: mtn nigeria

BLACKBERRY 9860 FREEZES ON FEW SECONDS AFTER GETTING TO HOMESCREEN

I HAD A PRIOR ISSUE WITH THIS 9860, IT WAS NOT COMPLETING ITS BOOTING PROCESS, IT HANGS WHEN ITS 80% DONE, SO I HAD TO DOWNLOAD THE DEVICE SOFTWARE AND RELOAD THE OS AS RECOMMENDED, THIS WAS A BIT DIFFICULT INITALLY, BUT EVENTUALLY GOT THROUGH IT.

HAVING DONE THAT MY PHONE NOW BOOTED AFTER COMPLETING THE RELOADING PROCESS AND ON GETTING TO THE HOME SCREEN, IT JUST HANGS FEW SECONDS AFTER, NOTHING RESPONDS, I REMOVED THE BATTERY SEVERAL TIMES, IT WAS STILL D SAME THING, I HAD TO RELOAD THE OS AGAIN STILL THE SAME THING, EVEN TRIED BOOTING IN THE SAFE MODE STILL D SAME THING, THIS IS THE MUCH I KNOW, IVE TRIED THEM ALL AND THE PHONE STILL KEEPS HANGING, PLEASE HOW DO I GO ABOUT THIS BECAUSE I AM A BIT CONFUSED.....THANKS

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BLACKBERRY 9860 FREEZES ON FEW SECONDS AFTER GETTING TO HOMESCREEN

[ Edited ]

Once you get in to Safe Mode, can you do to Options > Device > Application Management?

And delete any applications you have installed.

 

ALSO, can you please turn off your ALL CAPS key when typing in the forum here? Makes it hard to read... thanks.

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New Contributor
Posts: 6
Registered: ‎03-03-2014
My Device: 9860
My Carrier: mtn nigeria

Re: BLACKBERRY 9860 FREEZES ON FEW SECONDS AFTER GETTING TO HOMESCREEN

Even after booting into safe mode it stil hangs, so I'm not able to navigate through, what else can I try, Thanks
New Contributor
Posts: 6
Registered: ‎03-03-2014
My Device: 9860
My Carrier: mtn nigeria

Re: BLACKBERRY 9860 FREEZES ON FEW SECONDS AFTER GETTING TO HOMESCREEN

Infact I've used BBsak to wipe d device, and reloaded d OS so I don't think there is any third party app on it now
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BLACKBERRY 9860 FREEZES ON FEW SECONDS AFTER GETTING TO HOMESCREEN

Do you have a media card and SIM card inserted in the device?

 

Remove BOTH, and now try to reboot.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎03-03-2014
My Device: 9860
My Carrier: mtn nigeria

Re: BLACKBERRY 9860 FREEZES ON FEW SECONDS AFTER GETTING TO HOMESCREEN

I had my media card in before, but removed it now and rebooted but it stil d same thing
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BLACKBERRY 9860 FREEZES ON FEW SECONDS AFTER GETTING TO HOMESCREEN

In safe mode?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎03-03-2014
My Device: 9860
My Carrier: mtn nigeria

Re: BLACKBERRY 9860 FREEZES ON FEW SECONDS AFTER GETTING TO HOMESCREEN

Yea, tried that in safe mode
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BLACKBERRY 9860 FREEZES ON FEW SECONDS AFTER GETTING TO HOMESCREEN

I don't know what else to tell you.

 

Is the device under the one year warranty?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎03-03-2014
My Device: 9860
My Carrier: mtn nigeria

Re: BLACKBERRY 9860 FREEZES ON FEW SECONDS AFTER GETTING TO HOMESCREEN

i still have the feeling that it is a software issue, but cant just figure out how to go about it or the resource to use, i dont have the one year warranty... thanks all the same, i appreciate.