05-13-2013 11:00 AM
Bought this phone last 10 month and never experienced any problems, unless the past 4 month, bb keeps frozen,I can stand with that but for last 2 weeks, bb keeps rebooting,5-6 in a row until the battery drain and I hate it when it happen. so, last saturday (11/5/2013) i sent it to the store, i thought its was battery problem,but they said, its a software problem and they updating my software, but a day after that, this problem seems cant be settle, this b keeps rebooting itself. So, I really need your help. Thankss.
05-17-2013 02:01 PM
To fix this issue, please try to first back up all your data using the BlackBerry® Desktop Software and then perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
After the reload has completed, please do a selective restore of essential data only as shown in this KB article: "How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file" KB10339 Please make sure to restore essential data only such as contacts and calendar.
Let me know if that helps.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Solution? for posts that have solved your issue(s)!