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Visitor
Posts: 1
Registered: ‎04-09-2013
My Device: Blackberry Curve 9320
My Carrier: Vodafone

BLACKBERRY CURVE 9320: INTERNET CONNECTION PROBLEM

Hi,

 

I have bought a Blackberry Curve 9320 today on pay as you go format and I simply cannot connect to the internet.

 

I have added £10 credit, chosen a freebie of texts and web access, all successfull, yet once I click on a social network, app world, YouTbe, BBM etc it says:

 

'unable to connect to the internet' or that I am 'offline' 

 

The service status states 'not connected' to the internet service also, so what am I suppost to do?

 

Help here would be extremely appreciated!

 

Thanks

 

 

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BLACKBERRY CURVE 9320: INTERNET CONNECTION PROBLEM

Hello nathanksheperd

 

Welcome to BlackBerry Support Forums

 

 

To access those proprietary BlackBerry Application over our Mobile network we need BlackBerry Data Services / BIS in our account . You have to contact your Carrier Vodafone to add BIS in your Account inorder to access it over Mobile network.

 

 

Good luck.

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