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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-02-2012
My Device: Curve 8520
My Carrier: o2


After searching fruitlessly for a 'contact us' button on  the bb website have had to post of this forum, wasnt sure what categroy this would come under.

The problem is with my mums Blackberry  I.D. She has recieved emails from blackberry, newsletters etc but no EMAIL CONFIRMATION. therefore i think she cannt acccess bb services - cant log her into blackberry world as I.D loggins do not work (on attempt 6/10 so do not want to keep trying). When i go on to the RE-SET for bb I.D , I get the strange message (once typed in her email address) that...


BlackBerry ID Password Reset
Reset your BlackBerry ID password
The value you have entered is invalid. Please try again.
For added security, please enter the verification code in the image below.
Refresh the image


PLEASE HELP, literally at the end of my tether with BB world was a nightmare even to get it installed in the first place



Deb x

New Contributor
Posts: 5
Registered: ‎01-08-2013
My Device: curve 8520
My Carrier: kerry


I've forgot my blackberry I.d password and the name for my security question and it won't let me login or reset it and I want to use an email addrese that I used on a previous phone any help on how I can do it
Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA


kerrydee wrote:
I've forgot my blackberry I.d password and the name for my security question and it won't let me login or reset it and I want to use an email addrese that I used on a previous phone any help on how I can do it



I know you are frustrated, but the lack of punctuation in your post presents a challenge in understanding exactly your situation. I think that you have forgotten your BB ID credentials (UserID and/or password) as well as the answer to your security question for password reset. As such, your options are now quite limited. Please be aware that BBs are the most secure mobile devices available, but they cannot overcome the situation where the human participant in that security is the source of the issue.


Do you have, from other than a BB (e.g., WebMail, PC Outlook, etc.), access to the email account that is presently registered to the BB? If so, then you can use the 2nd section (generate a password reset email) of this KB:

  • KB26361 How to change or reset a BlackBerry ID password



If you do not have any non-BB access to that email account, then your options are much more limited.


If there are no AppWorld records that you need (e.g., app purchase records), then you should simply abandon that BB ID and create a new one. It will require a device WIPE, but that is what it is, and (before you ask) there is no other way:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone


On the other hand, if you do have AppWorld records that you need to retain, then you will need support from a human at RIM (so as to either help you regain access to the old BB ID or migrate your purchase records to a new BB ID, if they are even willing/able to do any of that). You request human support by starting with your mobile service provider, who can (but, in your situation, may or may not) escalate your case into RIM at no charge...again, there is no other path to obtain this level of support (well, not for free...there is a fee-based path, but it costs just you just to ask the first question).


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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