Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
05-09-2012 10:50 AM
Solved! Go to Solution.
05-09-2012 11:44 PM
Hi, so I'm having the same problem as quite a few people (I have been googling solutions). I updated my BB software yesterday and I also updated App World too so I am not sure which is causing the problem:
Everytime I go on App World I am told to update my blackberry identity and when I press yes, it downloads all the way to the end then displays the message: "BlackBerry identity installation failed. Please try again later." There is no error code. I have been trying for 2 days so 'trying again later' evidently doesn't work. I have tried the same thing with my wifi turned off and I have also tried with my mobile network turned off. From the BB site I found info on enabling the APN settings. This did not work. I also tried to 'Permit insecure renegotiation' but the check box was ticked anyway
The reason I am wary about trying the suggestion about deleting app world and reinstalling it from the internet, is because whenever I try to download an app from the broswer (when the white download screen comes up) this does not work either (I have tried downloading whatsapp and an alarm app) but it says 'download failed' and under details it says "909 application authentication failure". I had a feeling this was to do with my App World not working.
This is extremely frustrating because I can not download ANYTHING and I have also rebooted my phone numerous times. Any help would be appreciated thanks in advance!
Try turning OFF your Mobile Network and Turn your WiFi on.
05-10-2012 09:01 PM
Here's another suggestion.
Note: Once completed, revert APN settings back to normal.
Follow the steps below to permit insecure renegotiation for TLS:
05-11-2012 04:00 PM
05-12-2012 06:08 AM
05-15-2012 02:57 AM