Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 15
Registered: ‎04-02-2008
My Device: Torch 9800
My Carrier: Bell


Hi there,


I'm having problems adding contacts to my BBPearl (8310). I was able to add 1 contact, then a few days later I tried to add another one unsuccesfully. I'm following the instructions set up, I go to BB messenger, on the contact list I hit menu and then add contact, it takes me to my contacts...then I highlight the contact that I want to add and press menu again. At this point, I should have a "request" option (either PIN or e-mail)......but it's just not anywhere to be found on the menu screen. I don't know why it's not there anymore. I have done a couple of 'soft resets' on the phone (taking the battery out for 30 secs while the phone is on) but to no avail.


Can anyone help me?? Thanks in advance.

New Contributor
Posts: 2
Registered: ‎05-12-2008
My Device: 8130 Pearl


I had a similar problem with contacts that I had a email address as well as a PIN.  I deleted the email address(es) and then sent the request again and it had to go as a PIN since there was no option and that worked for me.  Try that.