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New Contributor
Posts: 4
Registered: ‎09-12-2012
My Device: Blackberry 9700
My Carrier: vodafone

BLACKBERRY TORCH 9800 UPGRADE FAIL ERROR

[ Edited ]

image of destop manager 

My problem is a little unique and i couldnt really found a similar query in this forum. Here it goes, I got this new BB TORCH 9800 and i connected with BB desktop manager it said that update is available so i clicked on upgrade as soon as i do that it says 'An updated blackebrry desktop software component must be installed before you continue' i click on install and it gives an error saying 'An error has occured while downloading blackberry desktop software.please try again later'. I am frustrated and Dont know what to do ..HELP!!

P.S see the image you will see the problem.

thanks

error

Forums Advisor I
Posts: 616
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: BLACKBERRY TORCH 9800 UPGRADE FAIL ERROR

You need to get app loader installed probably. I had to reformat my comp.HD and lost everything. So I had installed desktop mgr but not the app loader.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
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New Contributor
Posts: 4
Registered: ‎09-12-2012
My Device: Blackberry 9700
My Carrier: vodafone

Re: BLACKBERRY TORCH 9800 UPGRADE FAIL ERROR

i already have that, i downloaded it along with desktop manager