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New Member
Posts: 1
Registered: ‎04-13-2012


Hello,my uncle who resides in Maryland USA bought and send me a Verizon Wireless branded Blackberry Tour(9630)sometimes in JUNE/JULY 2011.I enjoyed it for three months then it started malfunctioning ie no voice nor data service displaying an "SOS"(emergency number only!even when the service provider network is on)and later a"NO SERVICE" displayed.I tried several troubleshooting options and rebooting and later took it to a qualified technician who told me its a factory problem.Thereafter it worked for a month and since FEBRUARY the "NO SERVICE"icon came back(no voice nor data service.PLS HELP

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA


[ Edited ]

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 2 and 3 each should result in a message coming to your BB...please wait for that before proceeding to the next step):


1) Register on VZW

  • Dial *228 and select Option 1
  • Dial *228 again and select Option 2


2) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network

3) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service

4) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you will need to talk to VZW as they are responsible for ALL of your formal support, even if it's a "factory problem".


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎06-01-2013
My Device: Tour 9630
My Carrier: none


TI, I have a 9630 previously on Verizon but now unlocked and am going to Goa, India for 1 month. Do you have suggestions on SIM card ? How did you resolve your problem?