Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎12-02-2011
My Device: 8520
My Carrier: TELCEL

BLACKBERRY WONT TURN ON

hi i wanted to ask if someone could help me my bb fell down ,it was having problems with the trackpad to start with but now, after it fell down, when i put the battery on the red light comes on but the screen doesnt and after a while the phone starts to get really hot i tried a new battery and the same, just that now it doesnt even show the red light anymoe please help

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BLACKBERRY WONT TURN ON

Hi NAGATO,

 

You may want to try starting a software reload without the battery inserted then reinsert the battery after the software reload has started. http://bbry.lv/k9pwuZ

 

Hope this helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Highlighted
New Member
Posts: 2
Registered: ‎12-10-2011
My Device: Curve 8250
My Carrier: Vodafone

Re: BLACKBERRY WONT TURN ON

Hi, i have done both of your suggestions and my phone still wont turn on?