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03-27-2013 03:22 PM
I had put my phone on charge whilst it was switched off and when i returned after half an hour the phone was hot so i left it to cool off charge. after that the phone firstly would switch on and then a white line would go across the screen and then the whole screen would go white and off and repeat this once more. After that the red light would come on for around 10-20 seconds and then switch off.
I have bought another orignal battery but same problem
would appreciate some helps
03-27-2013 06:37 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
03-28-2013 03:25 AM
Okay I've tried that but when I put the battery in it doesn't even go red it only goes red sometimes whilst its on charge on for about 20 seconds and then off again and it repeats this for like 3-5mins and goes blank
03-28-2013 09:56 AM
OK...then please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
03-29-2013 09:34 AM
03-29-2013 10:54 AM
I went to the repair shop and they called this a 'dead phone' and ive realised when i insert the charger from the wall or my pc or my laptop there i a quiet buzz for around 1 seconds and it is really faint
03-29-2013 11:10 AM
03-29-2013 12:41 PM