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New Contributor
Posts: 3
Registered: ‎01-05-2013
My Device: BB curve 9360
My Carrier: Etisalat

BMM deleted after Update

Hello, I have a BB curve 9360. I tried to install BB Voice but it was left half way to completion, after which My BBM icon was lost. Please tell me how to get my BBM back !
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BMM deleted after Update

Hi Patne

 

 

Welcome to BlackBerry Support Forums

 

 

On your Homescreen Go to Options > Device > Application Management  >  If you see BlackBerry Messenger listed there  delete it from that list. Do a battery pull Restart even if it not listed do it like this Device POWERED ON remove the Battery wait a min. then re-insert it back.

 

After Reboot from your BlackBerry browser browse to  www.blackberry.com/bbm and download it again. If prompt restart your device again 

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New Contributor
Posts: 3
Registered: ‎01-05-2013
My Device: BB curve 9360
My Carrier: Etisalat

Re: BMM deleted after Update

i did what you said but it says that your device does not support this application !

Posts: 96,075
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BMM deleted after Update

How did you initially install the BBM7 with Voice?



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New Contributor
Posts: 3
Registered: ‎01-05-2013
My Device: BB curve 9360
My Carrier: Etisalat

Re: BMM deleted after Update

my friend sent me a link. i went and downloaded it from there. i dont remember the site.

Posts: 96,075
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BMM deleted after Update

Where are you located?

check the countries supported list in the BBM 7 section

 

www.blackberry.com/bbm



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code