09-21-2011 12:38 PM
You can update your BlackBerry software by plugging into your PC and going to www.blackberry.com/update. This will install the latest version of BlackBerry handheld software available from your provider.
09-22-2011 07:49 AM
I was unaware you are having problems with your current BlackBerry software. What is the current version of BlackBerry handheld software installed on your device?
You could also try reloading the software. I would suggest performing a backup of your BlackBerry smartphone then reloading the software as shown in the article below: