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New Contributor
Posts: 2
Registered: ‎12-02-2011
My Device: Blackberry Bold 9780
My Carrier: 27825206023

BOLD 9780 - I cannot turn off encryption of my contacts

Hi there,

 

Yesterday, my phone started not showing which of my contacts was calling me. Instead I get Unknown number regardless. I have googled a fair amount and I can see it is related to encryption which is off but I can see that 'contacts' still has a tick next to it. I cannot remove this.

 

Can anyone help me please?

 

Thanks.

Regards,

pel123

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BOLD 9780 - I cannot turn off encryption of my contacts

Hi pel123,

 

Welcome to the Suppport Forums!

What happens when you try to disable encryption? Is the checkbox greyed out? Do you have a padlock icon on your screen? Is your BlackBerry activated on a BlackBerry Enterprise Server?

 

Thanks,

 

 


-FS


 


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New Contributor
Posts: 2
Registered: ‎12-02-2011
My Device: Blackberry Bold 9780
My Carrier: 27825206023

Re: BOLD 9780 - I cannot turn off encryption of my contacts

Hi FS,

 

The checkbox is greyed out but since posting this, my phone came right and I can now see who is calling me. Smiley Very Happy 

 

All good!

Thanks.

Paula

New Member
Posts: 1
Registered: ‎06-23-2012
My Device: bold 9780
My Carrier: LIME

Re: BOLD 9780 - I cannot turn off encryption of my contacts

cannot remove encryption from media on my sd card although i have disabled the phones encryption
New Contributor
Posts: 2
Registered: ‎10-16-2014
My Device: 9780
My Carrier: MTN

Re: BOLD 9780 - I cannot turn off encryption of my contacts

I have the same issue with my fone. I really need help