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New Member
Posts: 2
Registered: ‎12-05-2012
My Device: Bold 9780
My Carrier: Cell C

BOLD 9780 SCREEN HAS GONE WHITE - STILL RECEIVING CALLS AND MESSAGES

I put my Bold 9780 on charge the other night, and my screen went white.  I have tried reloading the software, and this has not worked.  What button must I hold down and press P?  I see a few comments have been made about this - and must my screen lock be on or off?  Because I see someone said lock your screen - but it you lock your screen pushing any buttons will not be effective?

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BOLD 9780 SCREEN HAS GONE WHITE - STILL RECEIVING CALLS AND MESSAGES

Hi taracat14,

 

Welcome to the BlackBerry Support Community.

Were you unable to reload your BlackBerry Device Software on your BlackBerry Bold 9780 smartphone, or were you able to do so and the software reload did not resolve the white screen issue?

 

Thanks.


-FS


 


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