02-13-2013 06:16 PM
"my bold 9790 shows a red cross on screen along with empty battery symbol, when i put to charge it. The battery doesnt charge and it doesnt boots.
Neither it gets detected on destop software as well. What to do?"
02-13-2013 06:39 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
02-13-2013 08:34 PM
02-14-2013 09:05 AM
02-14-2013 10:44 AM