10-20-2011 11:57 PM
Kamalik - I mis-spoke, it wasnt exactly an update just reinstalling the same OS (v18.104.22.1681).
So the steps I took was first connecting my phone via usb to the computer opened up the desktop manager. and go to DEVICE drop down menu then click UPDATE.
The dialog box will search then tell you there is no update for your phone, but you can click VIEW OTHER VERSIONS. then you will see a message describing OS7 and the lastest update, just click INSTALL
Might not work for you but fixed my battery issue and the blackscreen issue ... loving my phone again
11-08-2011 10:56 AM
i have the same problem here, i can't get it to work again even i reinstalled my os
is there anything i can do, or is it just the apps that i downloaded that making this happening?
11-08-2011 11:55 AM
11-10-2011 04:27 AM
11-16-2011 10:52 PM
I came across KB27934.
It seems that the problem is with the proximity sensor turning off the screen and all the buttons (other than Mute and Call End) during the call. Unfortunately, Blackberry has not figured out that people might actually need to access the screen during a call. Need to check your Calendar to set up a meeting? Can't do it, your screen is off until you end the call. "Sorry, I have to call you back using the Speaker so that I can talk and access my Calendar at the same time. I hope all the other people around me don't mind listening to our conversation."
If I had known about this I never would have purchased the 9900.
C'mon Blackberry, you can do better than this.
11-19-2011 02:41 AM - edited 11-19-2011 02:42 AM
@bepauljoseph Can you please share ...What OS version was yours before the update and which OS version did you updated to ?
11-26-2011 02:49 AM
11-26-2011 09:15 AM
The fix for this issue and for me the battery issues was found in the OS updates. a quick google search for "leaked OS 7 updates BB 9900" should leaded you to a few sites with the lastest updates. As I am writing this newest ver. available is OS 22.214.171.1240. updates come with fixes and features, however if they are not 'official' releases from you service provider there is always a certain level of risk you are taking installing it on your phone.
*Personally I am still using version 126.96.36.1991, this is the lasted updated currently provided/supported by my service provider and the version that has given me the best battery life and fixed the screen issue for me. it is a fairly easy process to install the different versions and test out which works best for your phone however it does take approx. 2hrs each time to install a version. I've had 188.8.131.523 and 184.108.40.2060 on my phone but 220.127.116.111 works best for me so reinstalled that.
11-28-2011 01:58 PM
I called up my provider's tech support and got them to send me a new phone. So far the problem has not surfaced.