05-29-2009 05:08 PM
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05-30-2009 06:58 AM
Manuel, there are two possible reasons.
The first: device pin code is locked to another wireless operator. You can call to this operator and ask for unlock code for your device. Either you can buy an unlock code in one of many companies which sell unlock codes for blackberry device.
The second: device pin is blocked, because this device was reported as lost. In such cases wireless operators lock the device pin. In this case you need to contact the wireless operator who locked this device and clarify the situation.