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New Contributor
Posts: 4
Registered: ‎09-29-2011
My Device: bold 9900
My Carrier: vodafone

Back up and update keeps freezing!!

This is so frustrating! I tried to update my Bold 9900 this morning and it just froze at the back up. So I tried to just back up my phone first but it keeps freezing at "Backing up Smart Card Options 1 of 1 Record" and it won't carry on. What am I to do? I'm having major problems with the battery and all sorts, my last blackberry was as good as gold, this one is just awful!!

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New Contributor
Posts: 7
Registered: ‎12-30-2011
My Device: Torch 9860

Re: Back up and update keeps freezing!!

I'm having the exact same issue. At first I thought it was my new Torch 9860, but after reading this I suspect it's something in the Desktop Software. It does the same thing whether backing up to update or doing a stand-alone backup: it gets to "Database: Smart Card Options 1 of 1 Record" and hangs.

 

This is really bad because I haven't been able to get a good backup since I switched to my Torch!

BB Torch 9860 - Cincinnati Bell Wireless
7.1 Bundle 2108 (v7.1.0.746, Platform 5.1.0.546)
New Contributor
Posts: 4
Registered: ‎09-29-2011
My Device: bold 9900
My Carrier: vodafone

Re: Back up and update keeps freezing!!

I actually ended up leaving in Vodafone all day and they've done it all for me, I'm about to go and collect it. Fingers crossed it's sorted now!

Visitor
Posts: 1
Registered: ‎01-02-2012
My Device: Torch 9860
My Carrier: Bell

Re: Back up and update keeps freezing!!

I have the same problem withe the same phone! My carrier is Bell.
New Member
Posts: 1
Registered: ‎01-05-2012
My Device: Bold 9900
My Carrier: Virgin

Re: Back up and update keeps freezing!!

Have you found a solution to this?  Having exact same prob today... Any help would be appreciated...

New Member
Posts: 1
Registered: ‎01-09-2012
My Device: Torch 9860
My Carrier: Vodafone Qatar

Re: Back up and update keeps freezing!!

Contributor
Posts: 13
Registered: ‎10-14-2011
My Device: bolsd 9930
My Carrier: verizon

Re: Back up and update keeps freezing!!

I also have the same promblem Verizon bold 9930
New Contributor
Posts: 7
Registered: ‎12-30-2011
My Device: Torch 9860

Re: Back up and update keeps freezing!!

I ended up deleting the "Social Feeds" app altogether. The backup was actually hanging on the preferences for that app (it comes after "Smart Card," alphabetically), but I never used it anyway so I just deleted it. If you use and like the "Social Feeds" app, try excluding its prefs from the backup. Problem solved!
BB Torch 9860 - Cincinnati Bell Wireless
7.1 Bundle 2108 (v7.1.0.746, Platform 5.1.0.546)
New Member
Posts: 1
Registered: ‎07-27-2012
My Device: 9360
My Carrier: lime

Re: Back up and update keeps freezing!!

to resolve the issue I deleted my social feeds and now back ups are now working properly.
Visitor
Posts: 1
Registered: ‎07-04-2013
My Device: Blackberry 9530 storm
My Carrier: Be mobile Botswana

Re: Back up and update keeps freezing!!

how do i exclude it

glory