09-07-2013 07:17 AM
i was yesterday trying to update my software to 7.1 and it froze when it was doing back up at 8%.
i didn't update it through descktop blackberry software
now i am trying to connect my blackberry to the desktop and its not connecting i cannot fix this problem it is still frozen pls help
09-07-2013 12:02 PM
Hi and Welcome to the Community!
There are two methods of recovery for you to try:
Good luck and let us know!