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New Member
Posts: 1
Registered: ‎08-14-2014
My Device: Blackberry Bold 9790
My Carrier: Vodafone

Back up to computer

I have been trying to back up my blackberry bold 9790 to my computer but it always gets stuck on the last bit abd won't complete the back up...any advice? 

 

I also can't get the fb app to re install

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Back up to computer

Hi and Welcome to the Community!

 

Sorry, but I cannot interpret "the last bit"...can you be more explicit? Also, how long do you wait? Sometimes, backup can require quite a bit of patience.

 

Failing that and with the limited information available so far, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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