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Contributor
Posts: 28
Registered: ‎03-16-2013
My Device: Blackberry Torch 9800
My Carrier: TELCEL

Backing up Blackberry 9800 using BlackBerry Desktop Software v7.1 issues...

Greetings,

 

While trying to backup my BlackBerry Torch 9800, using BlackBerry Desktop Software v 7.1 , I receive the following error:

 

Picture Services Failed to load.

An unexpected error occurred.

 

I have been able to backup my pictures in the past. Not sure what changed. Any ideas on how to fix this would be appreciated.

 

Regards,

 

Jean-Pierre

Hall of Famer III
Posts: 58,176
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Backing up Blackberry 9800 using BlackBerry Desktop Software v7.1 issues...

Hi and Welcome to the Community!

Try rebooting both the PC and the BB (a proper Batt-pull reboot), and then try again.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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