08-29-2012 04:05 AM
I tried searching the forum, but couldn't find a proper - full - answer to this.
Whenever I back up my Bold 9900, it backs up everything, and then the progress bar freezes at the description: "Backing up Smart Card Options 1 of 1 Record"
I then have to wait for over an hour or more and then get frustrated and quit the desktop software thru task manager. This is very annoying as in this age we dont have so long to backup our business phones and keep sitting in front of the computer to check whether the back up is complete or not.
So my questions are:
1. What are these 'Smart Card Options'? I have never used whatever they are.
2. Why do they freeze my backup progress?
3. How do i back up my phone succesfully and quickly (as i want to install 7.1)
08-29-2012 12:25 PM
Hi and Welcome to the Community!
Please refer to this KB:
As for actually answering your questions, "why" is not something anyone here, in this user-to-user community, can actually know the answer to. But, the KB provides a workaround while RIM engineers work on the issue internally. With luck, some future update to the Desktop Software will resolve this issue.