05-06-2013 01:28 PM
05-06-2013 02:46 PM
Welcome to Support Forums
If you're having problem with your device Backup ,then try those steps :
Connect your device and run BlackBerry Desktop Software for windows , In desktop Software Click on Devive > Delete Data > Choose Selected data > Scroll down to Social feed Database > Mark it and and click on delete . Once that part is deleted try to perform a full backup.
KB29522 : "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software
Try it and let us know.
05-07-2013 12:31 PM
Thank you for responding. When I connect my device the only option I am given by clicking on device is Synch by type or switch device. I have reinstalled bb desktop, removed battery from BB. nothing seems to make a difference.
05-08-2013 07:01 AM
Which version of BlackBerry Desktop Software you have installed on your PC , Also is it a personal computer or a work PC, do you have admin. right over that PC in which you're trying !
You can download recent version of Desktop Software from here BlackBerry desktop software .
05-11-2013 08:30 AM
Then I suggest , follow this Article and start all over again Cleanly "Starting Over" with the Desktop Software (non-BES)