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New Contributor
Posts: 2
Registered: ‎11-03-2011
My Device: Blackberry Torch 9800
My Carrier: Bell

Backing up problem

[ Edited ]

I am using Blackberry's Desktop Software to backup my Torch 9800, but there's always an error halfway when backing up media files. The error message is that there is a connection problem or a problem with the device. Yet, my blackberry was turned on and I have not done anything to the connection. I have tried several times to backup and I always get the same error. Here is a screenshot of the error message.


Blackberry: Torch 9800

OS: 6.0 Bundle 2647 (v6.0.0.600, Platform

Apps Installed: (All installed from Blackberry App World)

4-In-A-Row Free 1.0

AccuWeather for Blackberry 1.3

Battles Unlimted 1.0.5

BBM Music

BellMobileTV3 3.0.0

Best Dots Free 1.0.1

Blackberry App World

Blackberry Application Center 6.0.0

Blackberry Exclusive Spring Theme - Roots of Spring 1.0

Blackberry Exclusive Spring Theme - Spring Blossom 1.0

Blackberry Maps

Blackberry Messager

Blackberry News

Blackberry Podcasts

Blackberry Protect 1.010.25

Blackberry Traffic

Brain Cube 1.1.2

BrickBreaker 6.0.0

Browser 6.0.0

Bubble Bash 2 2.0

Bubble Defense 2 Demo 1.0

Bubbles Wars Free 1.0.1

Calculator 6.0.0

Calendar 6.0.0

CBC News Launcher 1.0

Clock 6.0.0

Contacts 6.0.0

Coptor 1.5

Crazy Rush Free 1.0.1

Digital Journal

Documents to Go 2.0005.096

Email Setup Application 6.11.0216.1323


FallDown 1.6

File Explorer 6.0.0

Fill It Free 1.5.1

Finger Trap 1.4

Fox and Geese Free 1.1

Free BlueGreen Clean Tech theme by BB-Freaks 1.0

Free Chess 1.9.3

Google Talk 2.5.81

GPS Nagigator

Groupon 2.1

Hangman 3.5.6


Home Screen 6.0.0

Humans vs. Aliens 1.4

Ice Jewels Free 1.0.2

iEdge (BerryLab Inc) 1.1

iWave (BerryLab Inc) 1.2

Jigsaw 1.2.6

Ka-Glom Free

Media 6.0.0

MemoPad 6.0.0

Messages 6.0.0

MineSweeper 1.8

Ninja Shooter Free 1.0

Options 6.0.0

Orange Escape Free 1.1

Password Keeper 6.0.0

Password Lock 6.0.0

Phone 6.0.0

Playtomo 5.21

Self Serve (Bell) 1.0.0

Setup 6.0.0

Shazam Encore 2.8.1

Shopper's Paradise Demo 1.2

Sid Meler's Railroad Tycoon - Lite 1.0.15

SimCity Metropolis 1.7

Slacker Radio 3.1.152

Social Feeds

Solitarie Free 2.2.3

Tasks 6.0.0

TTY Support 6.0.0


Underwater HD Animated Theme (Thuliumware) 1.0

UnitConverter (Sentinel Solutions ltd) 1.1

Visual Voice Mail 6.0.0

Vlingo Voice App 4.11.2

Voice Dailing 6.0.0

Windows Live Messager 2.5.85

Word Mole 6.0.0

Yahoo Messager 2.5.81

Yellow Pages Business Finder and Canada411 2.5


Zuminja Free (XiMad) 1.1




New Contributor
Posts: 2
Registered: ‎11-03-2011
My Device: Blackberry Torch 9800
My Carrier: Bell

Re: Backing up problem

How can I fix this problem?

New Member
Posts: 1
Registered: ‎12-21-2012
My Device: torch 9800
My Carrier: digicel

Re: Backing up problem

I have the same problem I need the solution