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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-10-2012
My Device: BlackBerry 9800
My Carrier: Bell Mobility (Canada)

Backlight "connectivity" issues



Wow I can't believe I haven't signed up for this before now! I've been missing out! Okay, down to the issue...

I am having a problem with my 9800 and it's becoming very frustrating; I was wondering if somone here could help me out. My screen wont always light up even though it is active and I can still control the phone. It's as though the backlight doesn't always activate and I have to fiddle with my phone, sometimes for 5+ minutes to get the screen to turn on. When I press the "standby" button (top left when looking at the phone) the bottom buttons will light up as well as the keyboard, telling me that the phone is "on" or unlocked, but the screen is black, or rather not lit up. (I can faintly see my screens' content but it's impossible to make out anything, again I think it's a problem with the backlight)

I had the same problem with my Storm a few years ago and it was a real pain to deal with. Thankfully I have my PlayBook now with OS 2.1 so I can receive most of my communications through the bridge. I was wondering if there was anything I could do to fix my phone as I am not ready to purchase another BlackBerry device (I was planning on upgrading once BB10 rolls out) I can't afford a phone out of contract and I am not elegible for a contract upgrade through Bell Mobility.

Is there a quick fix/easy way of solving this issue?

Any news from you guys would be greatly appreciated Smiley Happy




Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Backlight "connectivity" issues

Hey Shebmiller,

Welcome to the BlackBerry® Support Community Forums.


I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.




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