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New Contributor
Posts: 6
Registered: ‎04-18-2011
My Device: Curve 9300
My Carrier: Airtel

Backup Error!! Plz Help!!



I am using Torch 9810 and I am facing problem during backing up my data through BB Desktop Software.


Backup start smoothly but in the process it stops automatically and its gives Error saying "Cable is not connected Properly or make sure device is switched on".


Same cable works fine while charging or transfering data from phone to pc or pc to phone.


Everything works fine except the backup.


Pls help me on this. Thanks in advance


Forums Advisor I
Posts: 628
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: Backup Error!! Plz Help!!

Use BB Protect. I think it really backs up all important things like WiFi settings.
Hall of Famer III
Posts: 58,411
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Backup Error!! Plz Help!!



Actually, I disagree. BB Protect is an excellent tool for unattended OTA backup of certain data...but, look inside of BB Protect to see exactly what it backs up...then compare that to what the Desktop Software backs up. This KB lists the databases that the Desktop Software deals with, and those that BB Protect deals with are definitely a subset of this:

  • KB03974 BlackBerry smartphone database list

So, my advice is thus:

  1. Use BB Protect and allow it to backup OTA once per day (to save data consumption, force it to only do so via WiFi)
  2. Use the Desktop Software and conduct a FULL backup once per week, saving the resulting file safely on your computer
  3. At the same weekly time, backup your BBM Contacts (from within the app) to your SD Card
  4. Also at that same weekly time, copy the contents (USB-tethered USB drive mode) of your Device Memory and Media Card Memory to your PC

That way, you have all that you will need should you need to restore. For some restorations, the BB Protect data will be fine...but for others, you will need that which only the Desktop Software provides for.

Now, back to the OPs question...there are a few things to try:

  • A different USB cable...it could be bad
  • A different USB port on the computer...it could be bad
  • A different BB...the USB port on the BB could be bad

Additionally, here is the list of troubleshooting articles...hopefully something will be useful:

  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
  • KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
  • KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 No PIN displayed in BlackBerry Desktop Redirector
  • KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
  • KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.

Hopefully something there is helpful!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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