Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Contributor
Posts: 12
Registered: ‎04-12-2012
My Device: Bold 9900
My Carrier: O2

Backup and restore

When my BB lost sync with our BES server I was suggested to do a full backup with BDM and then do a security wipe.

I did a full backup also selecting the checkbox related to media card. I then went thrugh the security wipe and reactivated my BB with BES. That part worked fine. Now I dlike to restore my photos from the backup but I cannot see Photos in restore options. Can someone help please?

Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Backup and restore

BDM unfortunately does not backup the media card so I'm afraid you will have lost anything that was on there. 

Highlighted
Contributor
Posts: 12
Registered: ‎04-12-2012
My Device: Bold 9900
My Carrier: O2

Re: Backup and restore

That's kind of sucks since you have that ticky box there in you backup options saying to include media card.