02-27-2013 06:13 AM
Welcome to BlackBerry Support Forums
Are you getting any specific errors !
You can try deleting Social feed database and then perform a full backup .For that Connect your device and run Desktop Software > Click on Device > Delete Data > Choice selected data > Scroll down and mark Social feeds , Click on delete. After deleting that particular database try to do a backup and see if you are able.
Or let us know what error you are getting .
02-27-2013 06:20 AM
No error message - It stops backing up at smart card options. I tried deleting social feeds from blackberry and also deselecting them while doing a custom backup.
02-27-2013 06:28 AM
Have you tried to delete those Social feed database using Desktop Software as I mentioned above , please try that again.
Here is the Knowledge Base that discusses the error :
KB29522 : "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software
But I prefer you first delete those database from your device using Desktop Software .
02-27-2013 06:57 AM
02-28-2013 01:14 AM
Yay thank you so much, this has been very frustrating. It worked!!!
You are most welcome ... glad to know that it helped you