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New Contributor
Posts: 8
Registered: ‎05-11-2013
My Device: Bold 9790
My Carrier: EE
Accepted Solution

Backup error message

When I reboot my 9790 after installing or deleting a app, I get the message "The backup file is corrupt. If possible, create another backup file and try again, or choose another restore option." What do I need to do to resolve this.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Backup error message


JWhite71 wrote:
When I reboot my 9790 after installing or deleting a app, .

Hello JWhite71

 

Welcome to BlackBerry Support Forums

 

Can you tell us the name of that particular application ? 

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New Contributor
Posts: 8
Registered: ‎05-11-2013
My Device: Bold 9790
My Carrier: EE

Re: Backup error message

Hello, not sure which one, as I have just updated my phone from a Curve yesterday.
New Contributor
Posts: 8
Registered: ‎05-11-2013
My Device: Bold 9790
My Carrier: EE

Re: Backup error message

[ Edited ]
The only app I installed that I didn't have on my Curve is Photo Studio
Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Backup error message

Hello JWhite71

 

So you upgraded to a Bold 9790 ? Have you restored all of your application as you have on your old Curve using a Switch device wizard or from your Backup ? 

 

You can to think carefully and have to remember for any application after which issue appeared , Or Delete all third party application from your device , Reboot your device then install a fresh copy of each application from BlackBerry World . But one at a time , it will help you to figure the culprit app. It might be a issue of Device or OS compatibility with any installed app . 

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 8
Registered: ‎05-11-2013
My Device: Bold 9790
My Carrier: EE

Re: Backup error message

Hi, deleted Photo Studio, and that solved the problem. Thank you.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Backup error message

Hi JWhite

You are most welcome .. I am glad your issue has been resolved Smiley Happy

Cheers !
___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.