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New Contributor
Posts: 5
Registered: ‎11-09-2010
My Device: Bold 9700
My Carrier: T-Mobile

Backup error

When performing a device backup through Desktop Manager V.6, I get the following error:   "There was an error backing up. There could have been a problem with the device or connection during the backup. Verify that the device is turned on and connected"

 

Can anyone help please?

Retired
Posts: 884
Registered: ‎07-26-2010
My Device: 9900
My Carrier: rogers

Re: Backup error

I suggest trying the following:

 

Different USB cord

Different USB port

Reboot your computer

Reboot your device

Uninstall/reinstall BlackBerry Desktop Software

 

Hope this helps.

New Contributor
Posts: 5
Registered: ‎11-09-2010
My Device: Bold 9700
My Carrier: T-Mobile

Re: Backup error

I tried all of what you mentioned and still same problem, I keep getting the same error over and over again.

 



Retired
Posts: 884
Registered: ‎07-26-2010
My Device: 9900
My Carrier: rogers

Re: Backup error

Is your device still telling you its not connected? Does Desktop Software detect your device?

 

Cheers,

New Contributor
Posts: 5
Registered: ‎11-09-2010
My Device: Bold 9700
My Carrier: T-Mobile

Re: Backup error

Yes, I’m still getting the same error. When I connect me device the Desktop Software recognize it and I can sync it and everything except backup.

Retired
Posts: 884
Registered: ‎07-26-2010
My Device: 9900
My Carrier: rogers

Re: Backup error

Do you have a micro SD card in your device? If so, remove it then try the backup.

 

If this works, there could be an issue with the data on your micro SD card and you should save the data on it and then format your card.

 

Hope this helps.

New Contributor
Posts: 5
Registered: ‎11-09-2010
My Device: Bold 9700
My Carrier: T-Mobile

Re: Backup error

I removed the SD card than made a backup I'm still getting the same error. I even made a Security Wipe but unfortunately that did not solve my problem also.

 

 

 

Retired
Posts: 884
Registered: ‎07-26-2010
My Device: 9900
My Carrier: rogers

Re: Backup error

At this point I would suggest trying a selective back up. To do this see the link below:

 

How to back up data on a BlackBerry smartphone - KB12487

http://www.blackberry.com/btsc/KB12487

 

Also here is a list of the BlackBerry Device Databases for reference:

 

List of all databases on the BlackBerry smartphone - KB03974

http://www.blackberry.com/btsc/KB03974

 

 

Backup the data that you think you will need then when you are done you can try a clean application load of the device software. Then restore your back up and this should correct the issue for you. Below is a link for a clean reload of the device software.

 

How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Manager for Windows - KB11320

http://www.blackberry.com/btsc/KB11320

 

Hope this helps.

 

New Contributor
Posts: 5
Registered: ‎11-09-2010
My Device: Bold 9700
My Carrier: T-Mobile

Re: Backup error

Thanks man but nothing worked, I had to return back to the older version of Desktop Manager.

 

Retired
Posts: 884
Registered: ‎07-26-2010
My Device: 9900
My Carrier: rogers

Re: Backup error

Using the older version do you have any difficulties?

 

Cheers,