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Posts: 4
Registered: ‎09-20-2012
My Device: curve 9360
My Carrier: vodafone

Re: Backup gets stuck on smartcard

hi,

 

i was having same problem with my curve 9360. it comes to smart card option and gets stuck and gets hot. i read ur article and my problem is that

 

when i launch the bb DM i cannot click on the "back up" button under device. the restore, delete and back up buttons are diasbled!

 

i downloaded the newest version of BB DM 7.1 (i think thats the version) again and still im facing the same problem. so i have no way of backing up my data.

 

also when i attach the usb in the bb if i choose the "sync media" option nothing happens, but if i use the usb cable option then i can view my pics and videos.

 

can someone please help me. i need to take a backup soooon!

 

thanks

 

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Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Backup gets stuck on smartcard


rachuqt wrote:

when i launch the bb DM i cannot click on the "back up" button under device. the restore, delete and back up buttons are diasbled!

 

i downloaded the newest version of BB DM 7.1 (i think thats the version) again and still im facing the same problem. so i have no way of backing up my data.


Reboot your BlackBerry: Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.



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