07-29-2012 12:05 AM
When backing up the data & files on my Blackberry Torch mobile phone, the error message ' Some databases/files could not be backed up' displays
On expanding the issues details, all files have been downloaded from BB/app_world/downloads with the comment 'Encrypted file' followed by a button marked 'i'
On expanding the 'i' button, the displayed message reads 'Turn encryption off on your BB device to back up this file'
I have tried turning this off on my BB but still get the same result. I have also tried turning the encryption on and back off and then restarting my BB, but same result when backing up.
However when backing up my BB on a Windows computer there are no such issues.
Assistance will be appreciated.
Processor: 3.06 GHz Intel Core 2 Duo
Software: Mac OS Lion 10.7.4