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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎07-28-2012
My Device: BlackBerry Q10 Smartphone
My Carrier: Etisalat

Backup of Some Files Fails

When backing up the data & files on my Blackberry Torch mobile phone, the error message ' Some databases/files could not be backed up' displays


On expanding the issues details, all files have been downloaded from BB/app_world/downloads with the comment 'Encrypted file' followed by a button marked 'i'


On expanding the 'i' button, the displayed message reads 'Turn encryption off on your BB device to back up this file'


I have tried turning this off on my BB but still get the same result. I have also tried turning the encryption on and back off and then restarting my BB, but same result when backing up.


However when backing up my BB on a Windows computer there are no such issues.


Assistance will be appreciated.


Computer Details


Processor: 3.06 GHz Intel Core 2 Duo

Software: Mac OS Lion 10.7.4