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Visitor
Posts: 1
Registered: ‎12-14-2008
My Device: Not Specified

Backup problems with my Bold

Hi, 

 

Whenever I try to backup my Bold,  it stops at some point giving me an unknown error. It used to stop at Bluetooth options. When I used the Backup and Restore/ Advanced options to deselect that, it gave me an error at browser data cache. If its not that, it gives me an error at handheld key store.

 

Im running application version  4.6.0.162 and desktop version 4.7. I have tried going back to desktop version 4.6 and backing up. Same problem. I have tried removing the battery for 1 minute. No luck. I have removed all third party apps (I only had gmail, gmaps, yahoo and facebook). No luck. 

 

Running out of options here. Suggestions welcome. 

 

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Backup problems with my Bold

Here is a procedure for using Bluetooth with Desktop Manager. Make sure you are running Windows native drivers,

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04132&sliceId=SAL_Pub...

 

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Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: Backup problems with my Bold

Try to wipe your device memory.

 

Backup your contacts and other info that can be saved via "Advanced" button in "Backup and Restore".

 

Go to Options - Security Options - General Settings

 

Open menu and select "Wipe handheld"

 

After that - restore your data back.

 

Does it help ?