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New Member
Posts: 1
Registered: ‎07-16-2012
My Device: Curve 9360
My Carrier: 02

Backup problems

I seem to be having problems backing up data to my laptop from my BB.

 

Everything is fine till Smarttags then the backup just freezes any suggestions help welcome.

Highlighted
Posts: 96,080
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Backup problems

    • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
    • Go to Device > delete > SELECT DATA > select to delete the Smart Tags,  Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
    • Now, you can return and click to backup the device through the Desktop Manager


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