04-09-2013 11:34 PM
Solved! Go to Solution.
04-10-2013 03:47 AM
Welcome to BlackBerry Support Forums
Regarding your Backup issue , Connect your device and run BlackBerry Desktop Software for windows , In desktop Software Click on Devive > Delete Data > Choose Selected data > Scroll down to Social feed Database > Mark it and and ckick on delete . Once that part is deleted try to perform a full backup.
KB29522 : "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software
Regarding your second issue with memory , Be sure that you have memory card and then try to transfer those media files from your device memory to your media card :
KB05478 : Transfer files between the Media card and device memory on a BlackBerry smartphone
KB29523 : How to manually transfer files between a BlackBerry smartphone and a Windows computer
try it and let us know if you feel any problem.
04-10-2013 09:33 AM