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New Contributor
Posts: 2
Registered: ‎02-12-2013
My Device: Bold 9790
My Carrier: Vodafone
Accepted Solution

Backup

My Blackberry Bold 9790 is backing up my data for almost 24 hours now. This means it is blocked on the back up screen and I can not access telephone and other functions.

Is there any way I can cancel it???

Forums Advisor I
Posts: 693
Registered: ‎05-29-2011
My Device: BlackBerry®PRIV
My Carrier: EE. UK

Re: Backup

Hi,
an you tell us, what method are you backing your Device up with or are you performing an OS update on the Device
Craig Ashcroft Elite UK
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New Contributor
Posts: 2
Registered: ‎02-12-2013
My Device: Bold 9790
My Carrier: Vodafone

Re: Backup

Hi,

 

I believe it is a standard software update. I have had by 9790 for one year now and I have never made any backups. The Overall Backup Progress gets stuck at 9%. 

Isn't there a magic button so that I can just stop the backup? My phone isn't working for almost 2 days now... :s

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Backup


CGoncalves wrote:

Hi,

 

I believe it is a standard software update. I have had by 9790 for one year now and I have never made any backups. The Overall Backup Progress gets stuck at 9%. 

Isn't there a magic button so that I can just stop the backup? My phone isn't working for almost 2 days now... :s


Hi CGoncalves

 

Welcome to BlackBerry Support Forums

 

               Sorry to hear that you are having problem with your device while updating , If possible please use BlackBerry Desktop Software for any future device update . To recover your device there are two methods you can try please try :

 

(Credit JSanders)

There are two methods of recovery for you to try:

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
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New Contributor
Posts: 2
Registered: ‎01-20-2013
My Device: Nuance/BlackBerry9700
My Carrier: Civil Servant

Re: Backup

Plz am having serious problem with my blackberry baackup such that i have been unable to backup my BB contact because my blackberry does not have an icon to backup my contact anymore and i want to backup my contact so plz som1 shoould rescue me down..
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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Backup


geemoneyy wrote:
Plz am having serious problem with my blackberry baackup such that i have been unable to backup my BB contact because my blackberry does not have an icon to backup my contact anymore and i want to backup my contact so plz som1 shoould rescue me down..

Hello geemoneyy

 

Welcome to BlackBerry Support Forums

 

Please refer to your other post  problem witth BLACKBERRY. CONTACT BACKUP

 

 

Thanks.

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