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New Member
Posts: 1
Registered: ‎12-13-2012
My Device: Blackberry Curve 9380
My Carrier: Vodafone

Bad Blackberry 9380

My blackberry device has been gone to blackberry service center ample number of times for various software and hardware problems. It has been at the service center more than it has been with me, I want to register a complaint. What should I do?

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Hall of Famer III
Posts: 57,618
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bad Blackberry 9380

Hi and Welcome to the Community!

All escalations follow your contractually-required support path. That would normally be the original place of purchase, your carrier, or an authorized service center...from what you say, the last one would be yours. You escalate your complaint with them, and they have the ability to further escalate that up to RIM. Your original place of purchase might well also be a good channel for you to attempt. But, there is no free path by which to bypass them and formally escalate anything directly to RIM...well, not for free anyway.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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