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New Member
Posts: 1
Registered: ‎09-04-2013
My Device: torch 9860
My Carrier: bouygues telecom

Bad receiption with my torch 9860 while 9820 is ok

I bought a new torch 9860 in june (the first one was defective).

Since this time, I have a low reception level while my son who has got a torch 9820 in july has a full level of receiption (same telecom oprerator and same place)

I whould like to know  if I can do some configuration change to solve this trouble.


Posts: 17
Registered: ‎08-22-2013
My Device: Z10
My Carrier: Telus

Re: Bad receiption with my torch 9860 while 9820 is ok

Hello Diamaconseil,

Thank you for contacting us regarding the issue with your BlackBerry Torch 9860 smartphone.

Please test the issue with another SIM Card. Also, are you running the latest device software?

If not, update the device Software. If neither of the steps above resolved the issue, contact your mobile service provider for further investigation.




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