05-11-2012 02:49 PM
Hello, I own a Blackberry Torch 9800. This phone is on AT&T service. My problem is that my phone keeps turning off - with no prompt or warning. Usually i'll do a battery pull, wait around 10 minutes, and reinsert. After this it works again for a short period before turning off again. Any suggestions on fixing this would be greatly appreciated. Thank you!
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
05-11-2012 03:19 PM
What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
there might ba an update you can try if it is old
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
05-14-2012 03:00 PM
I am having the same problem with my phone, could it be a problem with the battery that it keeps coming lose? I called the insurance claim office and they want me to buy a new phone.
10-12-2012 06:56 PM
I peeled the sticker at the bottom right corner that you use to turn on/off the phone. I cleaned it out and the phone stopped turning on and off. I heard some of these Torch models had the stickers made in Mexico and maybe it has something about the defective stickers?